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Overview
Refund and Return Policy
This Refund and Return Policy (“Policy”) describes the terms and conditions under which Vego Tourism (“Company,” “we,” “us,” or “our”) handles refunds and returns for bookings made through the [Vego Tourism Website] (“Website” or “Service”) and any of its related products and services (collectively, “Services”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.
Cancellation and Refund Policy
- Tour Bookings
- Cancellations made 48 hours before the scheduled tour will be eligible for a full refund.
- Cancellations made 24-48 hours before the scheduled tour will receive a 50% refund.
- Cancellations made less than 24 hours before the tour or no-shows are non-refundable.
- Refunds will be processed within 7-10 business days to the original payment method.
- Customized and Private Tours
- Deposits made for private or customized tours are non-refundable.
- Cancellations made at least 72 hours before the tour may be eligible for a partial refund, depending on the tour type and arrangements.
- Cancellations within 72 hours are non-refundable due to prior arrangements with third-party vendors.
Changes and Rescheduling
- Requests for date changes must be made at least 48 hours before the scheduled tour.
- Date changes are subject to availability and may incur additional fees.
- In case of unforeseen circumstances such as weather conditions or government restrictions, we may offer a reschedule or refund at our discretion.
No-Show Policy
- If a customer does not show up at the designated pickup location or tour meeting point, the booking is considered non-refundable.
- We are not responsible for delays caused by personal reasons, flight delays, or other transportation issues.
Refund Processing
- Refunds will be issued to the original payment method used during booking.
- Processing times may vary based on the payment provider but typically take 7-10 business days.
- If you do not receive your refund within this period, please contact us for assistance.
Contacting Us
If you have any questions about this Policy or require assistance with cancellations or refunds, please contact us at:
📧 Email: [support@vegotourism.com]
đź“ž Phone: +971 58 836 4082
🌍 Website: [VegoTourism.com ]
Last updated: [03/13/2025]
